Refund policy

Faulty or damaged books

If your book arrives damaged, misprinted or with a binding fault, email enquiries@declarationcollective.com with your order number and a photo. We'll replace it or refund you. Your rights under the Australian Consumer Law, including a refund or replacement for a major problem, apply whatever this policy says.

Change of mind

You can return an unused, unmarked book within 30 days of delivery for a refund. Return postage is paid by you, and the book must arrive back in the condition it was sent.

Written-in books

A journal that has been written in can't be returned for change of mind. This doesn't affect returns for faults.

Refunds

Refunds go to the original payment method once the returned book has been received and checked.

Starting a return

Email enquiries@declarationcollective.com with your order number and we'll send return instructions.